Privacy Policy

This Privacy Policy explains how URMusic collects, uses, stores and protects personal information.

URMusic is a project created and operated by Jindy Web Design, ABN 83 408 494 516, located in Marsden Park, NSW 2765, Australia.

We respect your privacy and aim to handle personal information in a clear, careful and transparent way.

1. Information We Collect

When you use the URMusic website, submit a brief, contact us or order a package, we may collect personal information including:

• Full name
• Email address
• Website link or social media profile
• Business or brand information
• Music style or genre preferences
• Brand message, lyric ideas or campaign details
• Special requests
• Payment-related information processed through Stripe
• Website usage, analytics, device, browser, cookie and interaction data

We only collect information that is reasonably needed to provide our services, communicate with you, process payments, improve the website and create your custom music project.

2. How We Collect Information

We may collect information when you:

• Submit a form on the URMusic website
• Contact us by email
• Provide a project brief
• Make a payment through Stripe
• Visit or interact with the website
• Click links, view pages or interact with marketing content

Some information may be collected automatically through website analytics, tracking tools, cookies or CRM systems.

3. How We Use Your Information

We may use your personal information to:

• Review your project brief
• Contact you about your project
• Create your sample track and final tracks
• Process payments
• Deliver files via Google Drive
• Provide customer support
• Improve our website and services
• Send service-related updates
• Manage enquiries through our CRM
• Analyse website performance and marketing activity
• Comply with legal or business obligations

We do not sell your personal information.

4. Tools and Third-Party Services

To operate URMusic, we may use trusted third-party platforms for website forms, CRM, payments, analytics, file delivery, email communication and creative production.

These may include platforms such as:

• Jindy Web Design CRM systems
• Stripe
• Google Drive
• Email and marketing platforms
• Website analytics tools such as Rybbit
• Meta Pixel or similar advertising tools
• AI-assisted creative tools such as ChatGPT, Gemini and Suno

These services may process or store information on our behalf according to their own privacy and security practices.

5. AI-Assisted Creative Tools

URMusic may use AI-assisted tools to help create music, lyrics, concepts, edits and production outputs.

Information from your brief may be used as part of this creative process.

We aim to only provide the information reasonably needed to create your project and avoid including unnecessary sensitive information.

6. Payment Information

Payments are processed through Stripe using a Jindy Web Design payment link.

We do not directly store your full credit card details.

Stripe may collect and process payment information according to its own privacy and security policies.

7. Cookies, Tracking and Analytics

The URMusic website may use cookies, pixels, analytics tools or similar technologies to understand website performance, user behaviour, traffic sources and marketing effectiveness.

This may include information such as pages viewed, device type, browser type, approximate location, referral source and interactions with the website.

You can adjust cookie settings through your browser, but some website features may not work as intended if cookies are disabled.

8. Email Communication

We may use your email address to contact you about your enquiry, project, payment, sample track, delivery or related service updates.

We may also send occasional marketing or follow-up communication where permitted.

You can unsubscribe from marketing emails at any time.

9. Disclosure of Information

We may disclose personal information to:

• Service providers who help us operate the website or deliver the service
• Payment processors
• CRM, email, analytics or file storage providers
• Creative production tools used to create your tracks
• Legal, accounting or compliance advisers if required
• Government or regulatory authorities if required by law

We do not disclose your personal information for unrelated third-party marketing.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system, website, CRM, file storage system or email platform can be guaranteed as completely secure.

11. Overseas Disclosure

Some third-party platforms we use may store or process data outside Australia.

By using this website or submitting a project brief, you acknowledge that your information may be processed by service providers located in Australia or overseas.

12. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you, or to ask us to correct inaccurate or outdated information.

We may need to verify your identity before processing your request.

13. How Long We Keep Information

We keep personal information for as long as reasonably needed to provide services, manage business records, comply with legal obligations, resolve disputes and improve our services.

When information is no longer needed, we may delete, de-identify or securely archive it.

14. Privacy Complaints

If you have a privacy question or complaint, please contact us first so we can try to resolve it.

The OAIC explains that privacy policies should describe how an organisation handles personal information, including collection, use, disclosure and access/correction processes.

15. Contact

For privacy questions, access requests or complaints, contact: